Refund policy
RETURN & REFUND POLICY
Effective Date: August 29, 2026
At RAHA, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
1. RETURN ELIGIBILITY
Ready-to-ship products may be eligible for return or exchange within 7 days of delivery.
To be eligible for a return or exchange:
• The item must be unworn, unused, unwashed, and in its original condition.
• All original tags, packaging, and accessories (if any) must be included.
• The item must not have stains, odors, damage, alterations, or signs of wear.
• Proof of purchase or order number may be required.
Return or exchange requests submitted after 7 days of delivery may not be accepted.
2. CUSTOM & PERSONALIZED PRODUCTS
Custom-made, personalized, or made-to-order products are created specifically according to the customer’s confirmed requirements and are therefore not eligible for return, exchange, or refund due to:
• Change of mind
• Incorrect size selected by the customer
• Change in preferred color or design
• No longer wanting the product after production has started
This does not affect claims for items that arrive damaged, defective, or different from the confirmed custom order.
3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it is delivered.
If your item arrives:
• Damaged
• Defective
• With an incorrect product
• In an incorrect size or color compared with your confirmed order
• With a printing or manufacturing issue
please contact RAHA as soon as possible after receiving the order.
We may request clear photographs or videos of the product, packaging, shipping label, and affected area so that we can review the issue.
Once the issue has been verified, RAHA may offer an appropriate solution, including:
• Replacement
• Exchange
• Repair or correction where applicable
• Refund, where replacement or correction is not appropriate
If the mistake is caused by RAHA, the customer will not be responsible for the applicable return or replacement shipping charges.
4. SIZE EXCHANGES & CUSTOMER-RELATED RETURNS
For eligible ready-to-ship products, a size exchange may be requested within the 7-day return period, subject to stock availability.
Customers are responsible for checking the Size Guide before placing an order.
If a return or size exchange is approved for a customer-related reason, such as selecting the wrong size or changing your mind, the customer is responsible for the applicable return and re-delivery shipping charges.
Replacement sizes are subject to availability and cannot be guaranteed until the returned item has been inspected and approved.
5. NON-RETURNABLE ITEMS
Returns or exchanges may not be accepted for:
• Custom-made or personalized products, except where damaged, defective, or incorrect
• Items returned after the allowed return period
• Worn, washed, used, altered, or damaged items
• Products with stains, odors, makeup marks, or other signs of use
• Items without original tags or packaging where applicable
• Products damaged after delivery due to misuse or improper care
6. RETURN PROCESS
Before sending any item back, customers must first contact RAHA Customer Support and request return or exchange approval.
Please provide:
• Your order number
• Customer name
• Reason for the return or exchange
• Relevant photos or videos if there is a product issue
Do not send a product back without prior approval.
After your request has been reviewed, RAHA will provide the applicable return instructions.
Items sent without approval may not be accepted.
7. RETURN INSPECTION
All returned items are inspected after they are received.
If the item meets our return conditions, we will proceed with the approved exchange or refund.
If the returned item is found to be worn, washed, damaged, altered, or otherwise not in its original condition, RAHA reserves the right to decline the return or exchange.
8. REFUNDS
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed using an available payment method.
For prepaid orders, where possible, refunds may be returned through the original payment method or another verified transfer method.
For Cash on Delivery (COD) orders, approved refunds will be issued through an available bank or digital transfer method after verification.
Customers may be required to provide accurate payment or transfer details for refund processing.
9. REFUND PROCESSING TIME
Approved refunds are generally processed within 5–10 business days after the returned item has been received, inspected, and approved.
The time required for the refunded amount to appear may vary depending on the bank, payment service, or transfer method used.
10. SHIPPING CHARGES
Original shipping charges are generally non-refundable where the return is due to a customer-related reason, including:
• Change of mind
• Selecting the wrong size
• Personal preference
Customers are also responsible for applicable return and re-delivery shipping charges in such cases.
If RAHA sent an incorrect, damaged, or defective item, the applicable return or replacement shipping cost will be handled by RAHA.
11. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
Ready-to-ship orders may only be cancelled before they have been processed or dispatched.
Custom or personalized orders may not be cancelled once production, printing, customization, or preparation has started.
If an order has already been shipped, it will be handled according to the applicable return conditions in this policy.
12. EXCHANGES SUBJECT TO AVAILABILITY
All exchanges are subject to product and size availability.
If the requested replacement is unavailable, RAHA may offer another available option or an applicable refund where the order qualifies.
13. COLOR & PRODUCT APPEARANCE
We make reasonable efforts to display product colors and designs accurately.
However, slight differences may occur due to:
• Screen or device settings
• Lighting conditions
• Fabric characteristics
• Printing or production variations
Minor differences that do not materially affect the product may not be considered defects.
14. CONTACT US
For return, exchange, damaged-item, or refund assistance, please contact:
RAHA Customer Support
Email: support@rahakabir.com
Please include your Order Number whenever contacting us regarding an existing order.
RAHA reserves the right to review each return, exchange, or refund request individually in accordance with this policy.